Elimination of the Quality Issues and the Retention of Business Case Study - 5

Elimination of the Quality Issues and the Retention of Business - Case Study Example Quality is an aspect which has gained importance and recognition around the world. The three components of quality which are quality control, quality assurance and quality improvement on a constant basis have become the core functions of numerous organizations since consumers are now well informed and not ready to compromise on quality. As the case suggests, the quality standards set by Presto Cleaners clearly did not meet the consumers’ standards and resulted in a lot of problems for the consumers (Dale B, van der Wiele T, van Iwaarden J, 2007).   Quality standards, in this case, did not revolve around the quality of the product itself but the means used to communicate and transfer the service to the consumer. Quality management must then be implemented whereby quality assurance is guaranteed both with the products and the processes used to deliver the service altogether. Without the implementation of appropriate quality standards, preferably those that are in line with the principles and guidelines set by the ISO standards of quality, an organization will not be able to effectively conduct business and might even fail to retain let alone attract new business. This was exactly what happened in the case of Presto Cleaners; Mr. Shelton was not satisfied with the services Presto Cleaners had provided and demanded compensation for the loss incurred by him or else lose out on business.  The objectives for which one chooses a product or service maintain a direct link with quality i.e. if the purpose for which the service, in this case, is chosen is not fulfilled the consumer would face quality issues (Howard S. Gitlow, 2005). When the Presto Cleaners opened their doors to customers, Mr. and Mrs. Shelton chose this service mainly because of the convenient location, suitable working hours and most importantly the friendliness and helpful nature of the staff. However, the cost was higher than competitors located in the vicinity, the Shelton’s gave Pre sto preference because they wanted to seek the quality services even if they had to pay higher costs for it.

How can the growth of investments in renewable energy to achieve Dissertation

How can the growth of investments in renewable energy to achieve higher energy efficiency levels impact on world oil prices and - Dissertation Example Therefore, this study aims to determine whether or not the increased investment on renewable energy resources could literally affect the movements of the world market prices of oil. Likewise, this study will determine how massive investments made on the development of renewable energy resources can affect the economic growth of OECD countries. Research Method: A one-on-one personal interview with a couple of experts in finance and economics was conducted to know more about the impact of an increased investment in renewable energy on the world market prices of oil and the economic growth of OECD counties. Research Findings: Due to high market demand for oil, increasing the overall investment on renewable energy resources will not trigger the world market price of oil to decrease. Furthermore, the massive investment on renewable energy resources can somehow create a positive impact on the future economic growth of the OECD countries. However, serious considerations should be made befor e investing a large sum of money on a specific project. Conclusion: To increase the socio-economic benefits and return on investments (ROI) of renewable energy projects, this study concludes that strong support coming from the local people, the government, and the developers of renewable energy resources is essential. ... Table of Contents Acknowledgement ............................................................................................................... 2 Abstract ................................................................................................................................ 3 Table of Contents ................................................................................................................. 5 1. Introduction ............................................................................................................. 7 1.1 Purpose of the Study ................................................................................. 7 1.2 Research Objectives .................................................................................. 7 1.3 Research Questions ................................................................................... 8 1.4 Rationale for Selecting the Research Topic .............................................. 8 1.5 Scope and Limitations of the Study .......................................................... 9 2. Literature Review .................................................................................................... 10 2.1 Renewable Energy Resources ................................................................... 10 2.2 Types of Renewable Energy Resources Available in OECD Countries ....................................................................................... 11 2.3 Impact of Renewable Energy Investment on the Economic Growth of OECD Countries ............................................... 18 2.5 Impact of Renewable Energy Resources on Oil Prices ............................. 22 2.6 Reasons that Make it